Built by operators, for operators

The Story Behind
OperationHQ

7 years of solving real operational chaos โ€” one platform to replace it all.

"We didn't build OperationHQ in a boardroom.
We built it from real problems, solved on the ground."
The Person Behind It All

Meet Harshit Sharma

Founder of OperationHQ & JSR Vertex

Harshit Sharma
Harshit Sharma
Founder & CEO
JSR Vertex ยท OperationHQ
๐Ÿญ 2015 โ€” Factory Floor, Delhi
โš™๏ธ Process Engineer
๐Ÿค– AI & Automation
๐Ÿ“Š Google Workspace Expert
๐Ÿš€ Founded JSR Vertex 2023
Founder's Message

I Built This Because
I Lived The Problem

I built OperationHQ not because I read about the problem โ€” but because I lived near it for years.

My journey started in 2015 on a factory floor in Delhi โ€” loading trucks, moving stock, doing physical labour every day. But even during those long shifts, one thought was always in my mind: I need to work on a computer.

After two years, I pushed myself forward. Through hard work I moved into a company role and grew into a Process Engineer โ€” where my job was to understand how businesses run their operations from the inside. And that is where I saw the real problem.

Companies of all sizes were struggling โ€” not because of lack of effort โ€” but because their daily operations had no structure. Processes were breaking silently. Teams were running on WhatsApp messages and scattered Google Sheets. Every day was firefighting.

In 2023 I started JSR Vertex. Every business owner I met came to me frustrated โ€” ready to throw everything away and start fresh with expensive new software. But when I sat with them and looked at their sheets โ€” the data was fine. The information was there. The effort was there. The only thing missing was structure.

"Your Google Sheet is not the problem. It is one of the most flexible and powerful tools available. You just need to format it properly, structure your process inside it, and give it some intelligence."

โ€” Harshit Sharma, Founder
2015
Factory floor, Delhi โ€” loading trucks, moving stock, physical labour
2017
Joined a company role, grew into Process Engineer โ€” mapping operations from the inside
2023
Founded JSR Vertex โ€” met business owners, saw the same broken process problem everywhere
2026
OperationHQ โ€” automating operations for teams that move fast
7+
Years in automation & AI
100+
Business processes built
1
Platform to solve them all
The Origin Story

Problems we saw.
Solutions we built.

How it all started

๐Ÿ”ง
Early Days
Building automations for businesses
Started building Google Workspace automations and AI tools for businesses. Every client had the same problems โ€” data everywhere, processes nowhere.
๐Ÿ’ก
The Turning Point
The same 4 problems, everywhere
After 100+ projects, a pattern emerged. Every business โ€” regardless of size or industry โ€” struggled with scattered data, broken integrations, manual overload, and zero visibility.
โšก
The Decision
Stop patching. Start building.
Instead of solving the same problems for each client one at a time, Harshit decided to build one platform that eliminates them permanently โ€” for every operations team.
๐Ÿš€
Today
OperationHQ is live
A unified platform for tickets, leaves, expenses, recurring tasks, and the full employee lifecycle โ€” with your data always in your Google Workspace. Always.

The 4 problems we eliminated

๐Ÿ“Š
Scattered Data
Data was never captured properly. Every team maintained their own version of the truth. No single source.
๐Ÿ”—
Broken Connections
Google Sheets integrations broke every time a new user joined or a column changed. Nobody maintained them.
๐Ÿ‘ฅ
Manual Overload
Tasks that needed zero manpower were consuming 2โ€“3 people just to keep the process from breaking.
๐Ÿšซ
No Central View
Business owners couldn't analyse their own operations. Data was never collected in one place to provide insights.
What we stand for

Our Core Values

The principles that shape every decision we make at OperationHQ.

๐Ÿ”’
Your Data, Your Rules
We believe your business data should live with you โ€” not on our servers. Every record, every ticket, every leave lives in your Google Drive. Always.
โšก
Speed Over Complexity
Operations teams don't have time for 6-month ERP rollouts. OperationHQ should be live in under 2 hours. No code. No migrations. No nonsense.
๐Ÿ”
Radical Transparency
No black boxes. Every action in OperationHQ is visible in your Google Sheets. Read it, edit it, export it โ€” without needing us at all.
๐Ÿค–
AI That Actually Works
Not AI for the sake of it. Our AI knows your entire operation โ€” tickets, leaves, tasks โ€” and takes real actions, not just answers questions.
๐Ÿค
Built With Operators
Every feature was tested with real operations teams before shipping. We don't guess what you need โ€” we've been in the trenches with you.
๐ŸŒฑ
Zero Vendor Lock-in
Your data is in standard Google Sheets. If you ever leave OperationHQ, you keep every record, every history, every insight. No hostage data.
The Company

Built by JSR Vertex

JSR Vertex
AI Automation & Business Systems Studio
JSR Vertex is an AI automation and business systems studio with 7+ years of experience building custom automations, workflows, and operational systems for businesses across industries. The team specialises in Google Workspace automation, AI integrations, and no-code/low-code process design.

OperationHQ is JSR Vertex's flagship product โ€” built from the collective experience of 100+ automation projects and designed to solve the operational problems every growing business faces.
Ready to meet us in action?
See OperationHQ live
in your own workspace.

Start a free 14-day trial or book a personal demo with Harshit.